GENERAL TERMS AND CONDITIONS:

​The www.mygarnett.com web page content and all its versions (hereinafter referred to as “MyGarnett”) is operated by MyGarnet,

Garnett Inetrock, d.o.o.
Ob Curnovcu 20
1351 Brezovica pri Ljubljani
Slovenija

By using the MyGarnet website, the users accept the published General Terms and Conditions. The mutual purchase obligations of the MyGarnet and its users are governed by the General Terms and Conditions defining the purchases made at the MyGarnet online store.

The General Terms and Conditions have been prepared in accordance with the applicable Slovenian legislation.

MyGarnet reserves the right to change any General Terms and Conditions of the MyGarnet website at any time and without prior notice. Any changes to the General Terms and Conditions are binding on the users here to.

1. LIMITATION OF LIABILITY

The General Terms and Conditions are applicable at the time of purchase and shall not be changed by the vendor in the meantime, however, if the General Terms and Conditions should be changed, the purchase made by the buyer under the General Terms and Conditions at the time of purchase shall apply.

MyGarnet reserves the right to change its web content, General Terms and Conditions without prior notice, but the changes shall not be done at the time of purchase. MyGarnet aims to present the most accurate and timely information, but there may be minor discrepancy in product descriptions, delivery dates, prices, colors in images, structures or material textures of the items. The vendor assumes the responsibility only up to the amount of the purchase price.

If you have detected any flaws, please contact us at MyGarnet help@mygarnett.com. The buyer of goods purchased at MyGarnet online store has the right to a refund or a complaint as described under the Point 6.

2. LIMITED RIGHT OF USE

The visitors may use the MyGarnet web page content solely for personal and non-commercial purposes. The content is protected by copyright. Any other use, such as copying, publication and distribution of the web page content or its individual parts thereof without the permission of MyGarnet is prohibited.

3. REGISTRATION OF USERS

You can log in as a registered user at the MyGarnet online store. The content of the online store is also available to the anonymous unregistered users (guests). The registered users provide the required information during the registration process. Each registered user shall receive his own username and password that shall remain confidential. The user is obliged to ensure that his username and password shall be used in its sole discretion or by any person authorized by him. Each user is solely responsible for the content that the user posts on the MyGarnet website.

The final customer of the MyGarnet online store can be solely a registered user who shall buy the goods for personal or non-commercial purposes. The buyer on the MyGarnet website may only be solely a natural person or a contractor.

4. PROTECTION OF PRIVACY

The information submitted by the user through the forms published on the MyGarnet website or otherwise (via email, phone, etc.) is confidential and shall be treated in accordance with the applicable Slovenian legislation. The personal information shall be protected by MyGarnet and any misuse shall be prevented. The personal information shall be used only for the purposes for which the user has given his consent.

The user is also held liable for the protection of his personal information so as to ensure the security of his username and password. The user can send an email to help@mygarnett.com at any time and requests that his data be deleted.

MyGarnet is using the SSL technology for the transfer of all personal user information that ensures the encoding of all information sent through the orders. The information on the credit card that you enter in the event of such payment method is transferred in encoded form from your computer directly to the authorization server of the bank.

5. ORDER OR PURCHASE PROCEEDING

On the MyGarnet website it is possible to purchase the products presented in the MyGarnet online store. These products may also be passed from a buyer from the European Union to a third party within the European Union.

The order made at the MyGarnet online store is considered to be dispatched 3 to 5 days after placing an order.

Electronic notification is not a confirmation that the product is in stock or that the shipment of goods has taken place. The order shall be confirmed no later than in 3 business days following. The submission of the order with a new e-order confirmation notification.

In the event that the product ordered is not in stock or that the order cannot be executed for any other reasons, the user shall be notified by e-mail.

The confirmed orders at the MyGarnet online store shall be considered as irrevocable by the MyGarnet. In the event of an error, the buyer may cancel the order without any additional charges whilst waiting the electronic notification confirming his order.

A change to the order can be made by the buyer himself in his account or we can do it in his behalf by sending us an e-mail regarding the change to the e-mail address: help@mygarnett.com.

MyGarnett may refuse any order in case of a suspicion that the MyGarnett webpage has been violated. By submitting the order, the buyer confirms that he was acquainted with the content of the General Terms and Conditions and that he was specifically informed of it.

The purchase contract is stored at the MyGarnett, and the buyer can access it any time through his account at the online store.

6. WITHDRAWAL FROM YOUR ORDER, RETURNING THE GOODS AND COMPLAINTS

Withdrawal from your order and / or returning the goods

The buyer has the right to return the goods within 30 days after receiving an item and by enclosing the original invoice. If you would like to return or exchange an item, please inform us by sending e-mail on help@mygarnett.com.

EXCHANGES AND RETURNS

If you want to request a return, please send e-mail on help@mygarnett.com with your order number (you may find it in the confirmation email), your e-mail address or phone number (no spaces in between) and reason for returning.

The buyer must return the items unused, undamaged and quantitatively unchanged in the original packaging and with an enclosed copy of the original invoice within 30 days to the address:

Garnett Interock, d.o.o.
Tržaška cesta 539,
1351 Brezovica pri Ljubljani,
Slovenia

with the heading “Online Store.”

 

The buyer shall also provide to the company his bank account for reimbursement of a payment or refunding the purchase price. The company shall reimburse the payment or refund the purchase price as soon as possible, but not later than 30 days after the receipt of goods and a written notice of withdrawal from the contract are received.

The costs of returning the goods shall be covered by the buyer. The products made to measure, with engraving or any other repairs made according to the wishes of the buyer cannot be returned or exchanged.

RETURN OF THE GOODS DUE TO A CLERICAL DEFECT (FAULTY ITEMS)

The buyer can make a complaint regarding the clerical defect on the items within two years of item purchase. If a clerical defect is shown on the items within two years, the buyer may make a complaint regarding the defective items within two months. The vendor shall confirm the receipt of a complaint within five working days upon the buyer’s written notice and shall inform him on the relevant complaint procedure.

Discounted items are non – refundable.

In case of any questions, problems or concerns you can reach us by sending an e-mail at: help@mygarnett.com.

7. PRICES and CUSTOMS

All prices are in euros (EUR) and depend on a country. For the buyers coming from non-European countries: Customs charges may be applicable from time to time, as dictated by the governing bodies of that country. Customs charges are not covered in our shipping fees and, if incurred, are payable by the customer.

At the time of the purchase shall apply prices, discounts, General Terms and Conditions valid at the time of submitting the order. Prices shall remain valid until publication of new prices at the MyGarnet online store. The period of validity of special offers at the MyGarnet online store is published at the MyGarnet online store.

The listed prices shall apply only to the purchases made at the MyGarnet online store and may differ from prices at other points of sale.

8. SHIPPING

Delivery zones

The geographical area of delivery for items from the MyGarnet online store is as follows:

– Slovenia;

– Europe;

– Rest of the world: The Customer can contact the MyGarnet customer services on help@mygarnett.com mail to get more information on delivery conditions to a specific country in the world.

Delivery services

Products are delivered to the address indicated by the Customer on the purchase order. The Customer must check the exhaustiveness and the conformity of the information which he provides to MyGarnet. The latter cannot be held responsible for possible errors of data entry and the consequences in terms of delay or delivery error. In this context, all expenses engaged for the reforwarding of an order will be entirely the responsibility of the Customer.

MyGarnet cannot be held responsible for delivery delays because of errors or disruptions due to transporters (including in particular in the event of a partial or all-out strike in particular of the mail services, transport and communications).

Dispatching times

Orders placed online via the www.mygarnett.com site are dealt on Mondays, Wednesdays and Fridays, except public holiday. MyGarnet does its utmost to treat and dispatch any order received before 11am the very same day, nevertheless the preparation and processing time of an order may be lengthened according to articles, and may require 2-10 business days after placing an order. As of reception of the dispatch confirmation email, the Customer can take into account the transportation times mentioned below.

MyGarnet informs its Customers that these delivery times do not include Saturdays, Sundays and public holidays.

In the case of an order which may comprise one or more Products not immediately available and one or more Products immediately available, MyGarnet will dispatch the order as of reception of the whole of the products which comprise the order. If the Customer wishes to receive the products immediately available more quickly, he is advised to isolate these articles in a separate order.

An email is automatically sent to the Customer at the time of dispatch of the Products subject to the email address indicated in the inscription form not containing an error.

Transport times

Transport times depend on the transporter chosen by the Customer and the place of delivery.

MyGarnet informs Customers of the delivery times on a purely indicative basis, as given by the chosen transporter. Transport charges are given as an indication (for Slovenia) at the moment of going to the shopping basket and are confirmed definitively according to the means of transport and the destination of delivery chosen, before the final confirmation of the order.

MyGarnet informs its Customers that these delivery times do not include Saturdays, Sundays and public holidays.

Delivery times

Delivery times may be considered to be the following:

If the products are available, the delivery period is equal to the dispatching time plus transport time;

If the products are not immediately available, then delivery time equals dispatching time plus transport time plus times of delivery by MyGarnet’s suppliers.

If it happens that initial delivery times cannot be met, a new delivery time will then be communicated to the Customer, according to the information available to MyGarnet. In this case, an option for the cancellation of the order, with a refund or a credit, will be also made to the Customer.

Delivery methods in Slovenia

– Standard delivery by Pošta Slovenije (usual delivery time form 1 to 2 days):

This method of delivery makes it possible for the Customer to receive his parcel within 1 to 2 days as from dispatch (excluding processing and preparation time for the order which can take from 2-10 days). Deliveries are carried out from Monday to Saturday morning, excluding public holidays. The charges involved for this option depend on the total weight and volume of the ordered articles.

The parcel is dealt with by Pošta Slovenije and is delivered upon being signed for at the delivery address indicated by the Customer. In the event of absence at the moment of delivery, a delivery notice will be left at the address of delivery indicated by the Customer, allowing him to collect his parcel from the nearest post office. The parcels are held at the post office for 15 calendar days. In the event of non withdrawal within the time limits allowed by the transporter, the products will be returned to MyGarnet which reserves the right to refund the price of the products, with transport costs being at the charge of the Customer.

– Delivery by Express Postal Service (usual delivery time of 24h-48h)

This method of delivery makes it possible for the Customer to receive his parcel in 24-48 hours as from the time of dispatch thanks to GLS (excluding processing and preparation time of the order which can take from 2-10 days). The deliveries are carried out from Monday to Friday, except public holidays. This method of delivery is especially used to dispatch fragile, bulky or heavy products. The charges involved for this option depend on the total weight and volume of the ordered articles.

The parcel is dealt with by GLS and is delivered upon being signed for at the delivery address indicated by the Customer. The Customer must take care to give all necessary information for access to the place of delivery (apartment, building, floor, etc.), as well as a telephone number where the Customer is easily reachable. In the event of absence, a delivery notice is deposited at the address with the date of his next visit. The Customer can call GLS customer service to fix a new delivery date which is more appropriate for him. After 3 unsuccessful visits to the delivery address, the parcel is deposited at the nearest GLS agency.

The delivery times mentioned here are those which are usually experienced. No refunding of the delivery charges will be given in the event of delivery taking longer than those times indicated.

Methods of delivery in EU

– Standard delivery by Pošta Slovenije – Slovenian Postal Service (usual delivery time form 4 to 14 days):

This method of delivery makes it possible for the Customer to receive his parcel within 4 to 14 days as from dispatch (excluding processing and preparation time for the order which can take from 2-5 days). Deliveries are carried out from Monday to Saturday morning, excluding public holidays. The charges involved for this option depend on the total weight and volume of the ordered articles.

The parcel is dealt with by Pošta Slovenije and is delivered upon being signed for at the delivery address indicated by the Customer. In the event of absence at the moment of delivery, a delivery notice will be left at the address of delivery indicated by the Customer, allowing him to collect his parcel from the nearest post office. The parcels are held at the post office for 15 calendar days. In the event of non withdrawal within the time limits allowed by the transporter, the products will be returned to MyGarnet which reserves the right to refund the price of the products, with transport costs being at the charge of the Customer.

– Delivery by Express Postal Service (usual delivery time of 1 to 3 days)

This method of delivery makes it possible for the Customer to receive his parcel in 1 to 3 days as from the time of dispatch thanks to DHL/UPS (excluding processing and preparation time of the order which can take from 2-10 days). The deliveries are carried out from Monday to Friday, except public holidays. This method of delivery is especially used to dispatch fragile, bulky or heavy products. The charges involved for this option depend on the total weight and volume of the ordered articles.

The parcel is dealt with by DHL/UPS and is delivered upon being signed for at the delivery address indicated by the Customer. The Customer must take care to give all necessary information for access to the place of delivery (apartment, building, floor, etc.), as well as a telephone number where the Customer is easily reachable. In the event of absence, a delivery notice is deposited at the address with the date of his next visit. The Customer can call DHL/UPS customer service to fix a new delivery date which is more appropriate for him. After 3 unsuccessful visits to the delivery address, the parcel is deposited at the nearest DHL/UPS agency.

The delivery times mentioned here are those which are usually experienced. No refunding of the delivery charges will be given in the event of delivery taking longer than those times indicated.

Methods of delivery outside of EU

– Standard delivery by Pošta Slovenije – Slovenian Postal Service (usual delivery time form 6 to 18 days):

This method of delivery makes it possible for the Customer to receive his parcel within 6 to 18 days as from dispatch (excluding processing and preparation time for the order which can take from 2-10 days). Deliveries are carried out from Monday to Saturday morning, excluding public holidays. The charges involved for this option depend on the total weight and volume of the ordered articles.

The parcel is dealt with by Pošta Slovenije and is delivered upon being signed for at the delivery address indicated by the Customer. In the event of absence at the moment of delivery, a delivery notice will be left at the address of delivery indicated by the Customer, allowing him to collect his parcel from the nearest post office. The parcels are held at the post office for 15 calendar days. In the event of non withdrawal within the time limits allowed by the transporter, the products will be returned to MyGarnet which reserves the right to refund the price of the products, with transport costs being at the charge of the Customer.

– Delivery by Express Postal Service (usual delivery time of 3 to 5 days)

This method of delivery makes it possible for the Customer to receive his parcel in 3 to 5 days as from the time of dispatch thanks to DHL/UPS (excluding processing and preparation time of the order which can take from 2-10 days). The deliveries are carried out from Monday to Friday, except public holidays. This method of delivery is especially used to dispatch fragile, bulky or heavy products. The charges involved for this option depend on the total weight and volume of the ordered articles.

The parcel is dealt with by DHL/UPS and is delivered upon being signed for at the delivery address indicated by the Customer. The Customer must take care to give all necessary information for access to the place of delivery (apartment, building, floor, etc.), as well as a telephone number where the Customer is easily reachable. In the event of absence, a delivery notice is deposited at the address with the date of his next visit. The Customer can call DHL/UPS customer service to fix a new delivery date which is more appropriate for him. After 3 unsuccessful visits to the delivery address, the parcel is deposited at the nearest DHL/UPS agency.

The delivery times mentioned here are those which are usually experienced. No refunding of the delivery charges will be given in the event of delivery taking longer than those times indicated.

Packaging

The products are packaged so as to respect the standards of transport in force, and to ensure an optimal protection of the products during their delivery. It is requested from the Customer to respect these same standards in the case of a product being returned because of after-sales service or for reasons of suitability. Any damage noted to a product arising from the product not being repackaged properly may lead to an only partial refund, or no refund in the event of the impossibility of resale in its state or in the event of a technical problem indicated having been worsened.

Responsibility of the Customer to check parcels upon reception

MyGarnet reminds customers that it is the responsibility of the Customer to inspect his parcels upon reception in the presence of the deliveryman and to notify the transporter as well as MyGarnet of any anomaly (bumps, damage to the parcel, delivery date not conforming to normal times of the parcel delivery…) within two working days. In the case where such elements are not noted on the delivery slip presented to the Customer by the transporter, no complaint related to the state of the parcel can be accepted a subsequently by MyGarnet.

Delays in delivery related to the transporter

In the case of a delay in delivery compared to the times announced by the transporters, the Customer must contact by priority the transporter, or its distribution office in the case of the Slovene post office, to see whether the parcel is not about to be dispatched. If the need arises, the Customer must contact MyGarnet Customer Services by email in order to create a file of contention or start an investigation to carry out a search for the parcel.

It can happen that parcels are mislaid by transporters. The times given by transporters require that the Customer declares the loss in the 10 days following the reception of the dispatch notice sent by MyGarnet. Under these conditions, company accepts the responsibility of contacting the transporter concerned.

If the parcel is found, it will be sent immediately to the residence of the Customer. In the event that the parcel is not found, the Customer will be able to ask that the same product be sent again (subject to availability), at MyGarnet’s expense, or be refunded the amount paid. If one or more ordered products are not available at that moment, MyGarnet will refund the amount paid for the products concerned lost by the transporter.

Damaged parcels

The Customer must inspect the state of the parcel in the presence of the transporter and note any reserves necessary on the delivery slip in the event of partial or total deterioration. In the absence of noting such points, the product is considered to be accepted by the Customer and cannot be the subject of any dispute concerning its delivery. The Customer must notify MyGarnet by email so that MyGarnet can take the necessary measures as quickly as possible.

9. PAYMENT OPTIONS

To order products you must be over 18 years of age and possess a valid credit or debit card. By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order.

When you place an order, you will receive an email confirming receipt and acceptance of your order. The contract between you and MyGarnett  will be formed when we send this confirmation email.

Depending on your delivery address, different taxation rules and additional charges may apply. If your shipping address is outside of our territory (Sovenia), you may need to pay import duties upon receipt of the products. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information and a “landed cost estimate” before placing your order.

Please note that if you return an item, the taxes and import duties will be refunded to you if they were originally included in the purchase price. If they were not included then you will be responsible for reclaiming duty directly from your local customs office.

 

The Customer can pay his order online by:

Direct bank trasnsfer (payment directly into our bank account. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.)

PayPal

Credit card: American Express, Visa and Eurocard / MasterCard

Cash on Delivery (only for orders above 50 EUR)

The Customer guarantees the MyGarnet that he has the necessary authorization to use the mode of payment chosen by him, during the confirmation of the purchase order. The debit for purchases on the customer’s account is done at the time of the processing of the order.

MyGarnet uses all means necessary to ensure the safety and confidentiality of data transmitted online. To this end, the site uses a protected mode of payment SSL (Secure Socket Layer) which allows the encoding of your banking co-ordinates during their transmission on the Internet. You can see that the transmission is encrypted by software from the padlock symbol which appears in your navigator. The transaction is carried out via the Slovenian bank, which alone receives the banking information provided on the site at the time of the payment.

When you place an order within Europe, you may be directed to a 3D Secure authentication by your bank. There are many ways to authenticate online payments and you could be asked to confirm your identity through SMS, email, or TouchID. Once your payment is authenticated and the order has been placed, you’ll return to the MyGarnett confirmation page. As soon as your order has been confirmed, you’ll receive an email.

MyGarnet company reserves the right to suspend the processing and delivery in the case of a payment authorization by bank card or credit card being refused by officially accredited organizations or in the case of non-payment. MyGarnet notably reserves the right to refuse to process and deliver an order placed by a client who has not paid in total a previous order, or with whom a dispute over payment has still not been settled.

Within the framework of a procedure for checking orders intended to make sure that no one uses the banking co-ordinates of another person without his or her knowledge, the Customer may be requested to send proof of identity or proof of residence by fax or email to MyGarnet. The order will be confirmed only after reception and checking by our services of the details sent. In the absence of reception of these elements within 15 days following the placing of the order, the order will be considered to be automatically cancelled.

Invoice

The purchase order which the Customer creates online or the confirmation of the order sent by email to the Customer by MyGarnet does not act as an invoice. The Customer has the original of the invoice in his online account. The invoice also come with the parcel.

MyGarnet preserves an electronic example of each invoice.

In the case of a delivery to an address different from the billing address, the invoice for orders is only ever available in the Customer’s online account or is sent on Customer`s email.

Transfer of property

MyGarnet remains owner of the Products delivered until their complete payment by the Customer. The provisions above do not prevent the transfer to the Customer of the risks of loss or deterioration of the Products during delivery as well as of the damage which they could cause.

Until the payment of the full purchase price the selected items remain the property of MyGarnet.

10. SETTLEMENT OF DISPUTES

It is in the interest of MyGarnet that any dispute between the company and the buyer shall be settled by extra-judicial settlement of disputes. If the dispute would occur, please contact us. In the event that the buyer and the company have not been able to settle their dispute, the dispute shall be resolved under the jurisdiction of competent court in Ljubljana, Republic of Slovenia.