Delivery zones

The geographical area of delivery for items from the MyGarnet online store is as follows:

– Slovenia;

– Europe;

– Rest of the world: The Customer can contact the MyGarnet customer services on help@mygarnett.com mail to get more information on delivery conditions to a specific country in the world.

Delivery services

Products are delivered to the address indicated by the Customer on the purchase order. The Customer must check the exhaustiveness and the conformity of the information which he provides to MyGarnet. The latter cannot be held responsible for possible errors of data entry and the consequences in terms of delay or delivery error. In this context, all expenses engaged for the reforwarding of an order will be entirely the responsibility of the Customer.

MyGarnet cannot be held responsible for delivery delays because of errors or disruptions due to transporters (including in particular in the event of a partial or all-out strike in particular of the mail services, transport and communications).

Dispatching times

Orders placed online via the www.mygarnett.com site are dealt on Mondays, Wednesdays and Fridays, except public holiday. MyGarnet does its utmost to treat and dispatch any order received before 11am the very same day, nevertheless the preparation and processing time of an order may be lengthened according to articles, and may require 2-10 business days after placing an order. As of reception of the dispatch confirmation email, the Customer can take into account the transportation times mentioned below.

MyGarnet informs its Customers that these delivery times do not include Saturdays, Sundays and public holidays.

In the case of an order which may comprise one or more Products not immediately available and one or more Products immediately available, MyGarnet will dispatch the order as of reception of the whole of the products which comprise the order. If the Customer wishes to receive the products immediately available more quickly, he is advised to isolate these articles in a separate order.

An email is automatically sent to the Customer at the time of dispatch of the Products subject to the email address indicated in the inscription form not containing an error.

Transport times

Transport times depend on the transporter chosen by the Customer and the place of delivery.

MyGarnet informs Customers of the delivery times on a purely indicative basis, as given by the chosen transporter. Transport charges are given as an indication (for Slovenia) at the moment of going to the shopping basket and are confirmed definitively according to the means of transport and the destination of delivery chosen, before the final confirmation of the order.

MyGarnet informs its Customers that these delivery times do not include Saturdays, Sundays and public holidays.

Delivery times

Delivery times may be considered to be the following:

If the products are available, the delivery period is equal to the dispatching time plus transport time;

If the products are not immediately available, then delivery time equals dispatching time plus transport time plus times of delivery by MyGarnet’s suppliers.

If it happens that initial delivery times cannot be met, a new delivery time will then be communicated to the Customer, according to the information available to MyGarnet. In this case, an option for the cancellation of the order, with a refund or a credit, will be also made to the Customer.

Delivery methods in Slovenia

– Standard delivery by Pošta Slovenije (usual delivery time form 1 to 2 days):

This method of delivery makes it possible for the Customer to receive his parcel within 1 to 2 days as from dispatch (excluding processing and preparation time for the order which can take from 2-10 days). Deliveries are carried out from Monday to Saturday morning, excluding public holidays. The charges involved for this option depend on the total weight and volume of the ordered articles.

The parcel is dealt with by Pošta Slovenije and is delivered upon being signed for at the delivery address indicated by the Customer. In the event of absence at the moment of delivery, a delivery notice will be left at the address of delivery indicated by the Customer, allowing him to collect his parcel from the nearest post office. The parcels are held at the post office for 15 calendar days. In the event of non withdrawal within the time limits allowed by the transporter, the products will be returned to MyGarnet which reserves the right to refund the price of the products, with transport costs being at the charge of the Customer.

– Delivery by Express Postal Service (usual delivery time of 24h-48h)

This method of delivery makes it possible for the Customer to receive his parcel in 24-48 hours as from the time of dispatch thanks to GLS (excluding processing and preparation time of the order which can take from 2-10 days). The deliveries are carried out from Monday to Friday, except public holidays. This method of delivery is especially used to dispatch fragile, bulky or heavy products. The charges involved for this option depend on the total weight and volume of the ordered articles.

The parcel is dealt with by GLS and is delivered upon being signed for at the delivery address indicated by the Customer. The Customer must take care to give all necessary information for access to the place of delivery (apartment, building, floor, etc.), as well as a telephone number where the Customer is easily reachable. In the event of absence, a delivery notice is deposited at the address with the date of his next visit. The Customer can call GLS customer service to fix a new delivery date which is more appropriate for him. After 3 unsuccessful visits to the delivery address, the parcel is deposited at the nearest GLS agency.

The delivery times mentioned here are those which are usually experienced. No refunding of the delivery charges will be given in the event of delivery taking longer than those times indicated.

Methods of delivery in EU

– Standard delivery by Pošta Slovenije – Slovenian Postal Service (usual delivery time form 4 to 14 days):

This method of delivery makes it possible for the Customer to receive his parcel within 4 to 14 days as from dispatch (excluding processing and preparation time for the order which can take from 2-5 days). Deliveries are carried out from Monday to Saturday morning, excluding public holidays. The charges involved for this option depend on the total weight and volume of the ordered articles.

The parcel is dealt with by Pošta Slovenije and is delivered upon being signed for at the delivery address indicated by the Customer. In the event of absence at the moment of delivery, a delivery notice will be left at the address of delivery indicated by the Customer, allowing him to collect his parcel from the nearest post office. The parcels are held at the post office for 15 calendar days. In the event of non withdrawal within the time limits allowed by the transporter, the products will be returned to MyGarnet which reserves the right to refund the price of the products, with transport costs being at the charge of the Customer.

– Delivery by Express Postal Service (usual delivery time of 1 to 3 days)

This method of delivery makes it possible for the Customer to receive his parcel in 1 to 3 days as from the time of dispatch thanks to DHL/UPS (excluding processing and preparation time of the order which can take from 2-10 days). The deliveries are carried out from Monday to Friday, except public holidays. This method of delivery is especially used to dispatch fragile, bulky or heavy products. The charges involved for this option depend on the total weight and volume of the ordered articles.

The parcel is dealt with by DHL/UPS and is delivered upon being signed for at the delivery address indicated by the Customer. The Customer must take care to give all necessary information for access to the place of delivery (apartment, building, floor, etc.), as well as a telephone number where the Customer is easily reachable. In the event of absence, a delivery notice is deposited at the address with the date of his next visit. The Customer can call DHL/UPS customer service to fix a new delivery date which is more appropriate for him. After 3 unsuccessful visits to the delivery address, the parcel is deposited at the nearest DHL/UPS agency.

The delivery times mentioned here are those which are usually experienced. No refunding of the delivery charges will be given in the event of delivery taking longer than those times indicated.

Methods of delivery outside of EU

– Standard delivery by Pošta Slovenije – Slovenian Postal Service (usual delivery time form 6 to 18 days):

This method of delivery makes it possible for the Customer to receive his parcel within 6 to 18 days as from dispatch (excluding processing and preparation time for the order which can take from 2-10 days). Deliveries are carried out from Monday to Saturday morning, excluding public holidays. The charges involved for this option depend on the total weight and volume of the ordered articles.

The parcel is dealt with by Pošta Slovenije and is delivered upon being signed for at the delivery address indicated by the Customer. In the event of absence at the moment of delivery, a delivery notice will be left at the address of delivery indicated by the Customer, allowing him to collect his parcel from the nearest post office. The parcels are held at the post office for 15 calendar days. In the event of non withdrawal within the time limits allowed by the transporter, the products will be returned to MyGarnet which reserves the right to refund the price of the products, with transport costs being at the charge of the Customer.

– Delivery by Express Postal Service (usual delivery time of 3 to 5 days)

This method of delivery makes it possible for the Customer to receive his parcel in 3 to 5 days as from the time of dispatch thanks to DHL/UPS (excluding processing and preparation time of the order which can take from 2-10 days). The deliveries are carried out from Monday to Friday, except public holidays. This method of delivery is especially used to dispatch fragile, bulky or heavy products. The charges involved for this option depend on the total weight and volume of the ordered articles.

The parcel is dealt with by DHL/UPS and is delivered upon being signed for at the delivery address indicated by the Customer. The Customer must take care to give all necessary information for access to the place of delivery (apartment, building, floor, etc.), as well as a telephone number where the Customer is easily reachable. In the event of absence, a delivery notice is deposited at the address with the date of his next visit. The Customer can call DHL/UPS customer service to fix a new delivery date which is more appropriate for him. After 3 unsuccessful visits to the delivery address, the parcel is deposited at the nearest DHL/UPS agency.

The delivery times mentioned here are those which are usually experienced. No refunding of the delivery charges will be given in the event of delivery taking longer than those times indicated.

Packaging

The products are packaged so as to respect the standards of transport in force, and to ensure an optimal protection of the products during their delivery. It is requested from the Customer to respect these same standards in the case of a product being returned because of after-sales service or for reasons of suitability. Any damage noted to a product arising from the product not being repackaged properly may lead to an only partial refund, or no refund in the event of the impossibility of resale in its state or in the event of a technical problem indicated having been worsened.

Responsibility of the Customer to check parcels upon reception

MyGarnet reminds customers that it is the responsibility of the Customer to inspect his parcels upon reception in the presence of the deliveryman and to notify the transporter as well as MyGarnet of any anomaly (bumps, damage to the parcel, delivery date not conforming to normal times of the parcel delivery…) within two working days. In the case where such elements are not noted on the delivery slip presented to the Customer by the transporter, no complaint related to the state of the parcel can be accepted a subsequently by MyGarnet.

Delays in delivery related to the transporter

In the case of a delay in delivery compared to the times announced by the transporters, the Customer must contact by priority the transporter, or its distribution office in the case of the Slovene post office, to see whether the parcel is not about to be dispatched. If the need arises, the Customer must contact MyGarnet Customer Services by email in order to create a file of contention or start an investigation to carry out a search for the parcel.

It can happen that parcels are mislaid by transporters. The times given by transporters require that the Customer declares the loss in the 10 days following the reception of the dispatch notice sent by MyGarnet. Under these conditions, company accepts the responsibility of contacting the transporter concerned.

If the parcel is found, it will be sent immediately to the residence of the Customer. In the event that the parcel is not found, the Customer will be able to ask that the same product be sent again (subject to availability), at MyGarnet’s expense, or be refunded the amount paid. If one or more ordered products are not available at that moment, MyGarnet will refund the amount paid for the products concerned lost by the transporter.

Damaged parcels

The Customer must inspect the state of the parcel in the presence of the transporter and note any reserves necessary on the delivery slip in the event of partial or total deterioration. In the absence of noting such points, the product is considered to be accepted by the Customer and cannot be the subject of any dispute concerning its delivery. The Customer must notify MyGarnet by email so that MyGarnet can take the necessary measures as quickly as possible.