WITHDRAWAL FROM YOUR ORDER, RETURNING THE GOODS AND COMPLAINTS
Withdrawal from your order and / or returning the goods
The buyer has the right to return the goods within 30 days after receiving an item and by enclosing the original invoice. If you would like to return or exchange an item, please inform us by sending e-mail on firstname.lastname@example.org.
EXCHANGES AND RETURNS
If you want to request a return, please send e-mail on email@example.com with your order number (you may find it in the confirmation email), your e-mail address or phone number (no spaces in between) and reason for returning.
The buyer must return the items unused, undamaged and quantitatively unchanged in the original packaging and with an enclosed copy of the original invoice within 30 days to the address:
Garnett Interock, d.o.o.
Tržaška cesta 539,
1351 Brezovica pri Ljubljani,
with the heading “Online Store.”
The buyer shall also provide to the company his bank account for reimbursement of a payment or refunding the purchase price. The company shall reimburse the payment or refund the purchase price as soon as possible, but not later than 30 days after the receipt of goods and a written notice of withdrawal from the contract are received.
The costs of returning the goods shall be covered by the buyer. The products made to measure, with engraving or any other repairs made according to the wishes of the buyer cannot be returned or exchanged.
RETURN OF THE GOODS DUE TO A CLERICAL DEFECT (FAULTY ITEMS)
The buyer can make a complaint regarding the clerical defect on the items within two years of item purchase. If a clerical defect is shown on the items within two years, the buyer may make a complaint regarding the defective items within two months. The vendor shall confirm the receipt of a complaint within five working days upon the buyer’s written notice and shall inform him on the relevant complaint procedure.
Discounted items are non – refundable.
In case of any questions, problems or concerns you can reach us by sending an e-mail at: firstname.lastname@example.org.