To order products you must be over 18 years of age and possess a valid credit or debit card. By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order.
When you place an order, you will receive an email confirming receipt and acceptance of your order. The contract between you and MyGarnett will be formed when we send this confirmation email.
Depending on your delivery address, different taxation rules and additional charges may apply. If your shipping address is outside of our territory (Sovenia), you may need to pay import duties upon receipt of the products. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information and a “landed cost estimate” before placing your order.
Please note that if you return an item, the taxes and import duties will be refunded to you if they were originally included in the purchase price. If they were not included then you will be responsible for reclaiming duty directly from your local customs office.
The Customer can pay his order online by:
Direct bank trasnsfer (payment directly into our bank account. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.)
Credit card: American Express, Visa and Eurocard / MasterCard
Cash on Delivery (only for orders above 50 EUR)
The Customer guarantees the MyGarnet that he has the necessary authorization to use the mode of payment chosen by him, during the confirmation of the purchase order. The debit for purchases on the customer’s account is done at the time of the processing of the order.
MyGarnet uses all means necessary to ensure the safety and confidentiality of data transmitted online. To this end, the site uses a protected mode of payment SSL (Secure Socket Layer) which allows the encoding of your banking co-ordinates during their transmission on the Internet. You can see that the transmission is encrypted by software from the padlock symbol which appears in your navigator. The transaction is carried out via the Slovenian bank, which alone receives the banking information provided on the site at the time of the payment.
When you place an order within Europe, you may be directed to a 3D Secure authentication by your bank. There are many ways to authenticate online payments and you could be asked to confirm your identity through SMS, email, or TouchID. Once your payment is authenticated and the order has been placed, you’ll return to the MyGarnett confirmation page. As soon as your order has been confirmed, you’ll receive an email.
MyGarnet company reserves the right to suspend the processing and delivery in the case of a payment authorization by bank card or credit card being refused by officially accredited organizations or in the case of non-payment. MyGarnet notably reserves the right to refuse to process and deliver an order placed by a client who has not paid in total a previous order, or with whom a dispute over payment has still not been settled.
Within the framework of a procedure for checking orders intended to make sure that no one uses the banking co-ordinates of another person without his or her knowledge, the Customer may be requested to send proof of identity or proof of residence by fax or email to MyGarnet. The order will be confirmed only after reception and checking by our services of the details sent. In the absence of reception of these elements within 15 days following the placing of the order, the order will be considered to be automatically cancelled.
The purchase order which the Customer creates online or the confirmation of the order sent by email to the Customer by MyGarnet does not act as an invoice. The Customer has the original of the invoice in his online account. The invoice also come with the parcel.
MyGarnet preserves an electronic example of each invoice.
In the case of a delivery to an address different from the billing address, the invoice for orders is only ever available in the Customer’s online account or is sent on Customer`s email.
Transfer of property
MyGarnet remains owner of the Products delivered until their complete payment by the Customer. The provisions above do not prevent the transfer to the Customer of the risks of loss or deterioration of the Products during delivery as well as of the damage which they could cause.
Until the payment of the full purchase price the selected items remain the property of MyGarnet.